Dylan Bates
Hearing Instrument Specialist Trainee
My name is Dylan, and I grew in Blanco, Texas. I graduated from Texas A&M University in 2019. I spend my free time walking my dog around the lake, playing pickleball, and trying new restaurants in Austin. I have a passion for helping people find a better quality of life through personal connection and finding a solution. I love watching my patients gain confidence again!
Elizabeth Murphey
Hearing Instrument Specialist and Regional Administrative Coordinator
Elizabeth “Libby” Murphey is an Audio Technician who is working on getting licensed. She is from Houston, Texas and has over 11 years of experience in healthcare with a specialization in medical equipment. She is passionate about educating and helping patients understand their condition to help improve their quality of life, and to overcome barriers with proper accommodations. Always eager to learn, she understands that there is no one size that fits all approach for healthcare, and everyone has unique needs.
She enjoys spending time with her family, friends, her cat Selina, and solving puzzles.
Alma Fiegel
Patient Services Coordinator
A career, built on a foundation of exceptional patient care, encompassing both administrative proficiency and direct patient interaction. My commitment to creating exceptional patient experiences is unwavering; I strive to anticipate needs and provide proactive, compassionate support.
Beyond my administrative skills, I possess a genuine warmth and empathy that allows me to connect meaningfully with patients. This direct interaction is a crucial component of my contributions, and I find immense satisfaction in making a tangible difference in people’s lives.
As a lifelong Austinite, I’m deeply connected to my community. My downtime is often spent enjoying the natural beauty of our city, frequently found on the hike and bike trails. This passion for outdoor activity reflects a broader commitment to health and well-being, a value that directly informs my professional approach. I also contribute through volunteer work in various charitable runs and events.
Katherine Soto
Audio Technician
Katherine Soto is an Audio Technician. She is originally from San Antonio, Texas and attended the University of Texas at Austin in 2019. Katherine graduated with a Communication Sciences and Disorders degree in 2022 and joined our team to further her lifelong interest in the breakdown of communication after working closely with her own Audiologist growing up, sparking her passion for hearing health.
Katherine recognizes the importance of hearing in order to make connections between the world and the individuals this company strives to help. She believes everyone should have the chance to experience life without the worries of a communication barrier and will do her very best to meet the hearing needs of every client!
In her free time, Katherine enjoys spending time with her family and friends, lounging with her orange cat, Harold, and trying out local Austin coffee shops for the best latte!
