What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic hearing screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

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Customer Reviews

I love this place. The people are very friendly and kind. They are knowledgeable about the products and the app that I use to control my hearing aids. If you need a hearing exam and evaluation for hearing assistance, I would highly recommend New Sound Hearing Centers.

Lynn Duderstadt, on Google

We were immediately personably met and provided competent service by Leslie. She checked our ears, cleaned our hearing instruments, and scheduled a hearing test. We were completely satisfied. On our next visit, Molly addressed all our hearing needs with clarity and compassion. We continue to be well served by New...

Ian MacAlpine, on Google

Molly was quick and efficient and I was so happy to hear my prognosis! Very thorough testing—

Chelle Warren, on Google

Thankful for this place when I moved here 4 years ago. Been hearing my best with my new hearing aids. Helped my brother as well.

Jennifer Haag, on Google

Molly Thrush is the best Hearing Aid Specialist that we have EVER dealt with after years and years of trying different companies, brands and offices. Patience is her number ONE quality.

Joaquin J Aviles, on Google

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